Work With Your Round-the-clock Monitoring Specialists
The moment your home alarm system in Birmingham goes off, your 24/7 monitoring professionals will spring to action. Their first step is to verify your alarm, and that includes reaching out to you. The protocol they follow is based on the type of emergency. For example, if the emergency is is for medical reasons, one attempt will be made to reach you before first responders are sent out. In the event of an intrusion - the most frequent kind of alarm - a monitoring professional will abide by these steps to contact you:
- An effort will be made to reach you through the central command panel. You will typically be requested to provide a passcode.
- If that doesn’t get a response, a call is made to your principal contact number.
- A second number or first emergency contact is called next.
- If you still can’t be reached, local police are dispatched.
- Your monitoring agents will try to reach you again after authorities are contacted.
If you're not in a position to converse with monitoring agents, don’t fret. Assistance will still be dispatched even if you're unable to substantiate the emergency.
Prepare for any situation with a Vivint home alarm system in Birmingham
Stay ready for any situation with a modern home alarm system in Birmingham from Vivint. Dial (205) 973-4125 to start designing your home’s security today.